Delivery
Free delivery everywhere !
We deliver free all over Europe and Switzerland (via Poste Suisse), USA, etc.
Only in STOCK
All our products that are shown as being in stock are ready for immediate delivery. Otherwise they are displayed as out of stock. We do not make to order. We only work with 100% silk products, made in Italy and in stock at our production units in Switzerland.
We withdraw products (out of stock) as soon as they are no longer in stock, while waiting for restocking.
Deliveries to a postal address are maintained, except in areas where access is temporarily restricted by local authorities.
Deliveries by our service providers FedEx and Chronopost will be “contactless”, in strict compliance with health regulations. The carrier will drop off your package in front of your door, after having validated its transfer to you. You may be asked to sign for it.
To facilitate the work of the carriers and to guarantee the reception of your purchases, we thank you for ensuring your presence at the time of delivery, and for giving the delivery personnel as much information as possible to help them find your home.
We will continue to provide exchanges and refunds once packages are received and checked by our quality unit.
The repayment periods set out in our general terms and conditions of sale are provided for informational purposes only. Current circumstances may slow down our operations, and there may be delays in delivery and refunds.
More than ever, our customer service is at your side to answer all your questions and best meet your needs.
You can find our contact details in the “Contact” section.
Browsing
We invite you to contact Customer Service by telephone or by e-mail via the “Contact Us” section.
We invite you to contact Customer Service by telephone or by e-mail via the “Contact Us” section.
Your order confirmation may be sent a few minutes after you place your order. Also remember to check your “Spam” box, where the email might be directed to, depending on your email settings. If you have not received an e-mail, please contact Customer Service.
Order
All the items offered for sale on our e-boutique MissLefort.comNouvelle fenêtre are available. If you wish to order an item in large quantities, please contact Customer Service by telephone or e-mail.
To make your experience on MissLefort.com Nouvelle fenêtre as pleasant as possible, we suggest you use a latest generation browser. If you visit our site using an older version, we cannot guarantee you will be able to enjoy all its features. Note that your browser must accept cookies and be SSL enabled.
Each object is photographed with a view to highlighting detail and quality. So they are the actual colours we are showing. However, colours may vary slightly from one device to another.
Gift
All orders are delivered in a Black and White box wrapped with Bolduc tape, except for smartphone shells and paintings. MissLefort objects are delivered with a digital certificate of authenticity.
MissLefort gift cards can be used on our website MissLefort.com. Please refer to the instructions on your gift card for details about how to use it on the store.
It is possible to include an accompanying card with your order by adding the desired text when ordering (last step: Note). You can enter a message or request a blank card that you can fill in yourself.
You can make a request via Contact to receive an invoice without showing the amount spent. Our customer service will be happy to comply with your request.
Delivery
Shipping is free.
Our orders are shipped by Chronopost for deliveries in France and by FedEx for deliveries in all other European countries. By SwissPost for switzerland.
And private companies for all around the world.
The calculation of delivery times starts from confirmation of the order received by e-mail. Delivery times are 2 working days for all orders placed before 2pm GMT+1 and 3 working days for all orders placed after 2pm GMT+1.
Delivery in mainland France and the Principality of Monaco:
Chronopost express: delivery within 2-3 working days from Monday to Saturday.
Delivery to UK, Germany, Belgium, Luxembourg, Netherlands, Spain, Portugal, Italy, Ireland, Austria, Czech Republic, Finland, Denmark, Sweden:
– Fedex Express: delivery within 4 working days of your order.
– For deliveries to the Isles of Scilly: 3-4 working days.
– For deliveries to the Orkney Islands: 4-5 working days.
– For deliveries to the Hebrides: 5-6 working days.
– For deliveries to the Shetland Isles: 6-7 working days.
– We do not deliver to the Channel Islands.
Items subject to longer delivery times:
– Please note that the delivery of a painting requires two to four working days from the validation of the order by our Customer Service.
– Customised products are subject to longer delivery times. These times are indicated during your purchase process.
We invite you to contact Customer Service by telephone or by e-mail via the “Contact Us” section.
To track your order, click on the “Your Account” section in the top right-hand corner of the MissLefort.com website. Log in and access your order tracking via the menu. If you have any questions, our Customer Service can be reached by phone or e-mail through the “Contact” section.
Items purchased on this website can be delivered to all countries in Europe as well as Switzerland and Norway + all around the world.
The complete list of countries eligible for delivery can be found in the General Terms.
Any delivery address outside of the mentioned countries will be refused during the ordering process. MissLefort.com will not always process orders that mention PO Box.
For security and other reasons, MissLefort.com Nouvelle fenêtre will not necessarily process all orders for which delivery is requested by “poste restante” or “PO Box”. All MissLefort.com parcels are in principle delivered by hand to the addressee, therefore the parcels will not always be deposited in a letter box. Contact us if necessary.
For security reasons, all MissLefort.com parcels are delivered by hand to the recipient. The parcel will not be put through a letterbox.
The recipient’s signature is required upon receipt of your package.
Yes, please enter the name of the hotel in the “Company” field when entering your delivery address. Please remember to indicate the dates of your stay in the “additional information” field so that Customer Service can ensure that we are able to deliver your order on time. If this is not the case, we will contact you again to let you know.
Collect at physical store
Coming soon.
Payment
You can pay for your purchases by credit or debit card: Visa®, MasterCard®, American Express®, Maestro®, JCB®. You will need to enter your credit or debit card number, expiry date and security code on the page provided.
Payments via Paypal® and Apple Pay® are authorised.
Payments via PayPal are authorised
Cryptocurrency payments will soon be available.
30-day payments by invoice are available for Switzerland.
Returns and exchanges
You may return any product ordered on the website MissLefort.com within fifteen (15) calendar days of the date of delivery, for an exchange or a refund.
Returned products must be accompanied by their purchase invoice or a copy in the case of partial returns. If it has already been transmitted, the NFT will have to be returned, you must meet transaction costs (gas fees) if you manage the NFT yourself. Otherwise the team will take care of it free of charge.
You must meet the costs of returning a product, in case of an exchange or refund request. You need to fill out the return form here.
If you received the items as a gift, you can only exchange them for items of the same value. Please contact our Customer Service, who will email you the pre-paid return label.
We aim to process refunds as quickly as possible. Your refund will be made within 15 working days of reception of your return at our warehouse.